Effective Date: January 28, 2026
Focus Global Inc. ("we," "us," "our," or the "Company") knows how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer, and store your information.
This Privacy Policy provides an overview of our information practices with respect to personal information collected through siematic-philippines.com (the "Site") and other services that link to or reference this Privacy Policy. By accessing or using our Site, you acknowledge that you have read and understood the practices described in this policy.
1. What Information Do We Collect?
We collect various types of information in connection with the services we provide, including:
Information You Provide Directly
Some services enable you to provide us with information directly. For example:
- Account Signups/ Creation: When you create an account or profile with us, we ask for information such as your name, date of birth, or contact information such as phone number and email address.
- Customer Support: When you contact our customer service, we may collect records of your communications and the information you provide to verify your identity and the details of your inquiry.
- Marketing Subscriptions: By providing your information upon purchase, you are automatically subscribed to our e-newsletter and marketing communications. We collect your email address and contact preferences to keep you updated on our latest offers. You may opt out at any time by following the "Unsubscribe" links located in the footer of any marketing email.
Information About Your Use of the Site ("Device Information")
In addition to the information you provide, we collect information about your use of our Site through software on your devices and other means. This includes:
- Log Information: We collect diagnostic, technical, and usage information such as your IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and data on how you interact with our Site (e.g., pages viewed, clicks).
- Device Information: We collect device-specific information such as your hardware model, operating system version, and unique device identifiers.
- Location Information: Your IP address may be used to infer your general location (e.g., city or country) to optimize your browsing experience.
Information from Third-Party Analytics
We use third-party analytics tools, such as Google Analytics, to help us understand how our customers use the Site. These tools collect information about your online activities over time and across different websites.
- You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
- You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
2. How Do We Use Your Information?
We use the information we collect for the following purposes:
- Service Delivery & Relationship Management: To fulfill orders placed through the Site, process payments, and arrange shipping. We also utilize secure third-party customer relationship management (CRM) platforms, such as Bitrix24, to track our sales interactions and manage your customer history to provide better service.
- Communication: To communicate with you regarding your account, orders, or inquiries and to maintain a record of our correspondence within our sales tracking systems.
- Security and Fraud Prevention: To screen orders for potential risk or fraud (specifically using your IP address) and to protect against criminal activity.
- Marketing and Advertising: When in line with the preferences you have shared with us, to provide you with targeted advertisements or marketing communications. This involves sharing limited data (such as hashed email addresses) with third-party platforms like Meta and Google to show you relevant ads and to build "lookalike" audiences to find similar customers.
- Service Improvement: To analyze how customers browse the Site, allowing us to optimize user experience and assess the success of our marketing campaigns through integrated analytics and tracking tools.
3. Sharing Your Information
We may disclose your information internally and to certain third parties under the following circumstances:
- Affiliates (Focus Global Brands): Once you place an order and/or subscribe to our e-newsletter, your information may be stored in our mailing list which is shared across all Focus Global brands for exclusive promotions and announcements. You may unsubscribe from these communications at any time.
- Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Legal Compliance: We may disclose your information to comply with applicable laws and regulations (including the Data Privacy Act of 2012), to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights, property, or safety.
- Corporate Transactions: In the event of a merger, transfer, acquisition, or sale of all or a portion of our business or assets, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixels, tags, and web beacons) to personalize your experience and analyze site traffic.
- Cookies are data files placed on your device or computer and often include an anonymous unique identifier.
- For more information about cookies, and how to disable them, visit https://policies.google.com/technologies/cookies?hl=en-US.
Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
5. Your Rights and Choices
Your personal information belongs to you. Depending on your jurisdiction (including if you are a European resident or a resident of the Philippines protected under the Data Privacy Act), you may have the right to:
- Access the personal information we hold about you.
- Ask that your personal information be corrected, updated, or deleted.
- Object to the processing of your personal information or ask us to restrict processing.
- Opt-out of marketing communications.
If you would like to exercise these rights, please contact us through the contact information provided below.
Opting Out of Targeted Advertising: You can opt-out of targeted advertising by using the links below:
6. Data Retention
We will not keep your personal information for longer than is necessary for the purpose for which it was collected.
- Order Information: We will maintain your Order Information for our records to fulfill legal or regulatory obligations (such as tax and accounting requirements) unless and until you ask us to delete this information.
- Marketing Data: We retain your contact information for marketing purposes until you unsubscribe or revoke your consent.
7. Security
We take data protection seriously. We have implemented appropriate physical and technical safeguards to help protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure and possible risks in the processing of your personal information may include the following:
- accidental and/or unlawful destruction;
- theft; or
- hacking
In order to minimize such possible risks, we continuously monitor and assess our deployed security measures in order to ensure that they remain relevant and up to date.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Data Privacy Officer
Focus Global Inc.
24th Street corner 7th Avenue, McKinley Parkway,
Bonifacio Global City, Taguig, Philippines, 1227